Last updated: December 14, 2025

This Privacy Policy explains how Quiet Soul (the "Site", "we", "us", or "our") collects, uses, shares, and protects your information when you visit https://www.quietsoul.in, use our services, place an order, submit a review, contact us, or otherwise interact with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to any visitor, customer, or individual whose information we process.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page along with a revised “Last updated” date.

Information We Collect

We collect only the information necessary to operate our business, fulfil orders, and improve your experience.

A. Information You Provide Directly: 

Contact details: name, phone number, email address

Order information: products purchased, size/variant, order history

Shipping and billing address

Customer support communications: messages shared via email, WhatsApp, or website forms

Account information: if you create an account on our website

Reviews and user-generated content: ratings, reviews, images or videos submitted via Judge.me

B. Information Collected Automatically (Usage Data)

When you browse our website, we may automatically collect:

IP address, device type, browser type, operating system

Pages viewed, time spent, clicks, and referring URLs

Approximate location derived from IP address

Identifiers via cookies and similar technologies

C. Information from Third Parties

We may receive information from third-party service providers, including:

Shopify (our e-commerce platform)

Payment processors (transaction confirmation and status; we do not store full card or bank details)

Shipping and logistics partners

Marketing and analytics platforms such as Meta Pixel and Google Analytics

Review platforms such as Judge.me

Sensitive Personal Data or Information

Sensitive Personal Data or Information (“SPDI”) is defined under the Information Technology Act, 2000 and the SPDI Rules, 2011.

We do not store credit/debit card numbers, CVV, or online banking credentials.

All payments are processed through secure, PCI-compliant payment gateways.

How We Use Your Information

We use your information for the following purposes:

A. Order fulfilment and service delivery

processing orders, payments, shipping, returns, and exchanges

sending order-related updates via email, SMS, or WhatsApp

B. Customer support

responding to queries, complaints, and service requests

C. Personalisation and improvement

improving product offerings, website experience, and operations

D. Marketing and advertising

sharing updates, launches, and offers

showing relevant advertisements via platforms such as Meta (Facebook/Instagram) and Google

E. Security and fraud prevention

protecting transactions, accounts, and platform integrity

F. Legal compliance

complying with applicable laws, regulations, and lawful requests

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

A. ensure website functionality

B. remember user preferences

C. analyse traffic and performance

D. measure advertising effectiveness and show relevant ads

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

For Shopify-related cookies, you may review Shopify’s cookie policy at:

https://www.shopify.com/legal/cookies

Disclosure of Personal Information

We do not sell or rent your personal information.

We may share your information with:

A. Service providers such as Shopify, payment gateways, logistics partners, analytics tools, WhatsApp communication tools, and Judge.me

B. Marketing and advertising partners for ad measurement and delivery

C. Affiliates or business partners, if applicable, strictly for operational purposes

D. Legal authorities when required by law or valid legal process

E. Successor entities in the event of a merger, restructuring, or sale of business assets

International Data Transfers

Some of our service providers may process data outside India. We take reasonable steps to ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.

Data Retention

We retain personal information only for as long as necessary to:

A. provide Services and fulfil orders

B. comply with legal, tax, and accounting obligations

C. resolve disputes and enforce agreements

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

A. access your personal information

B. request correction or updating

C. request deletion (subject to legal requirements)

D. withdraw consent (prospectively)

E. opt out of promotional communications

Please note that withdrawal of consent or deletion requests may affect our ability to provide certain Services.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties.

Grievance Redressal (India)

In accordance with the Information Technology Act, 2000 and applicable rules, grievances related to personal data may be addressed by contacting us through the website contact mechanisms until a dedicated grievance email is published.

Contact

For any questions regarding this Privacy Policy or your personal data, you may contact us through the contact options available on https://www.quietsoul.in.